We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”).
This Policy describes the types of information we may collect from you, how we use it, and the choices available to you regarding your Personal Information and how you can access and update it.

This Policy is a legally binding agreement between you (“User”, “you”, or “your”) and Emerald Intensive Therapy Services (doing business as “Emerald ITS”, “we”, “us”, or “our”).
If you are acting on behalf of a business or other legal entity you represent and warrant that you have the authority to bind such entity to this Policy.

Table of contents

1. Collection of information

Our top priority is customer data security and, as such, we exercise the “long data” policy.
We may process only minimal user data, as much as is reasonably necessary to maintain the Website and Services.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services.
This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

2. Use and processing of collected information

We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data-processing agreement with you in which case you would be the data controller and we would be the data processor.

Our role may also differ depending on the specific situation involving Personal Information.
We act in the capacity of a data controller when you submit your Personal Information that is necessary to ensure your access and use of the Website and Services.
In such instances we are a data controller because we determine the purposes and means of the processing of Personal Information.

We act in the capacity of a data processor in situations when you submit Personal Information through the Website and Services.
We do not own, control, or make decisions about the submitted Personal Information, and such Personal Information is processed only in accordance with your instructions.
In such instances the User providing Personal Information acts as a data controller.

We may need to collect and use certain Personal Information to make the Website and Services available to you or to meet a legal obligation.
Any of the information we collect from you may be used for the following purposes:

  • Respond to inquiries and offer support
  • Run and operate the Website and Services

Processing your Personal Information depends on how you interact with the Website and Services, where you are located in the world and, if one of the following applies: (a) you have given your consent for one or more specific purposes; (b) processing is necessary for the performance of this Policy; (c) processing is necessary for compliance with a legal obligation to which you are subject; (d) processing is related to a task that is carried out in the public interest.

3. Disclosure of information

Depending on the requested Service or as necessary to complete any transaction or to provide any Service you have requested, we may share your information with our affiliates, contracted companies, and service providers.

4. Retention of information

We will retain and use your Personal Information for the period necessary to comply with our legal obligations, enforce our agreements, and resolve disputes unless a longer retention period is required or permitted by law.

5. Privacy of children

We do not knowingly collect any Personal Information from children under the age of 18.
If you are under the age of 18, please do not submit any Personal Information through the Website and Services.

6. Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do not want to have your online activity tracked.
At this time, the Website and Services are not set up to interpret or respond to Do Not Track signals communicated by your browser.

The Website and Services may contain links to other resources that are not owned or controlled by us.
Please be aware that we are not responsible for the privacy practices of such other resources or third parties.

8. Information security

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure.
However, no data transmission over the Internet or wireless network can be guaranteed.

9. Changes and amendments

We reserve the right to change this Policy at any time.
When we do, we will revise the “last updated” date at the bottom of this page.
Your continued use of the Website and Services after the effective date of any changes will constitute your consent to those changes.

10. Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions.
By accessing and using the Website and Services you agree to be bound by this Policy.

11. Contacting us

If you have any questions, concerns, or complaints regarding this Policy, please contact us:

Email: kathy@emeraldits.com

This document was last updated on July 25, 2025.